Driver Operations Manager

Job description

Maps rule the world. They inform and underpin some of the most crucial decisions that are made in society—but the world is moving so fast that maps everywhere get outdated quicker than any single player can update them. That’s where Mapillary comes in. We allow anyone, anywhere to update maps at scale, using nothing but cameras. We apply computer vision to street-level imagery to generate map data at scale, so that people and organizations everywhere can build better maps.


The Mapillary Drivers Program pays people to capture street level imagery with simple devices such as smartphones, action cameras or dash cameras. We’re looking for a Driver Operations Manager to enhance the collaboration of people and organizations who contribute new street level imagery every day. The Driver Operations Manager will work with making the driver onboarding process as efficient as possible, optimize the quantity and quality of capturing imagery, maximize driver engagement, and quickly launch new markets.


What You'll Do

  • Launch and operationalize  Mapillary Drivers Program in new markets

  • Simplify and streamline driver operation processes to scale rapidly

  • Work on consistent tasks necessary to daily operations

  • Engage candidates in applicant funnel and help move them to active driving

  • Investigate issues escalated to the Drivers Operations Team

  • Manage various projects

  • Create analytical reports and provide insights to key stakeholders

  • Willingness to work a flexible schedule

Requirements

  • Bachelor’s degree or equivalent experience preferred

  • 3+ years experience in similar operations

  • Analytical thinker and comfortable to monitor and understand trends data, and use it to make the right operational decisions.

  • Excellent communication: verbal and written. You’ll drive through new projects and ideas. You’ll be planning and executing driver acquisition campaigns and promotion incentives, collaborating with our design team, and overseeing the driver approval process.

  • You leverage technology and tools to get tasks done efficiently. We use Github, Slack, Google Drive, Dropbox, Python and you’ll learn new tools as needed.

  • You’re a creative problem solver,  structured and like keeping things organized. You like having a lot on your plate and fast-paced work days.

  • Ability to travel up to 25% of the time.

Position will be based from Chicago with the opportunity to launch new markets and work with existing team members in Malmö, Los Angeles, New York, Barcelona, Chicago, Graz, or Zagreb.